GENERAL FLYERPLUS
•How is my online tour related to my flyer?
•What is an online home tour?

RECORDS
•How do I update my agent info?
•What is my login name or email login?
•What is my login password?
•Lookup a Realtor's Login
•I need to edit my listing, but there is no edit listing link
•How do I mark my house sold?
•How do I change my password?
•An advertiser can't log in

ORDERING/PROOF
•How do I approve my flyer?
•How do I make changes to my proof?
•How do I reorder flyers?
•Can I print the flyer before I receive my order?

PHOTOS
•How do I upload my agent photo?
•How do I upload my logo?
•How do I upload house pictures?
•Can I use MLS photos?
•What determines how the photos are laid out on the page?

Q: How do I update my agent info?

• Log in to your account at flyerplus.com
• Click on the button marked . This is located on the left at the bottom of the slate blue box underneath your contact info.
• Edit the information as needed
• At the very bottom of the page, you must click "save" to complete your update.

Q: How do I upload my agent photo?

• Log in to your account at flyerplus.com
• Click on the button marked . This is located on the left at the bottom of the slate blue box underneath your contact info.
• Scroll to the bottom of the page to the header Photos. Where is says Agent photo, to the right click on browse.
• Locate your agent photo on your hard drive and click open.
• At the very bottom of the page, you must click save to update your photo
• This completes your update

IF YOU HAVE PROBLEMS:
• Your photo must be saved as a j-peg (.jpg) file and must be at least 180 pixels in width or it will not upload. You will need a graphics utility program, such as Photoshop, to convert your photo from another format into a .jpg file before uploading. We cannot perform this conversion for you.

Q: How do I upload my logo?

• Log in to your account at flyerplus.com
• Click on the button marked . This is located on the left at the bottom of the slate blue box underneath your contact info.
• Scroll to the bottom of the page to the header Photos. Where is says Company logo, to the right click on browse.
• Locate your logo on your hard drive and click open.
• At the very bottom of the page, you must click save to update your photo
• This completes your update

IF YOU HAVE PROBLEMS:
• Your logo must be saved as a j-peg (.jpg) or a gif (.gif) file and must be at least 300 pixels wide or it will not upload. You will need a graphics utility program, such as Photoshop, to convert your photo from another format into a .jpg or .gif file before uploading. We cannot perform this conversion for you.

Q: Do you keep my info, photo and logo on file for future flyer orders?

• Yes, we do
• You do not need to re-upload your photo every time you place an order
• You do not need to tell us to include this info on each order

Q: How do I upload house pictures?

• Your photos must be files on your hard drive
-- If they are on a floppy disk, you must copy them to your hard drive
-- If they are on another website, you must save them first to your hard drive
• Log in to your account at flyerplus.com
• You will see your listings to the right, locate the listing to update
• Click on the button marked Edit Listing. This is located to the right of the listing info.
• Scroll to the bottom of the page to the header Required House Images. You will see all your current photos for the home.
• You may replace, delete or add a photo.
-- To replace a photo, click on the browse button to the right of the photo you wish to replace
---- Locate the photo on your hard drive and click open.
---- If you have no other photos to edit scroll to the bottom of the page and click save
-- To delete a photo, locate the photo and click Delete this image, located just below the photo
---- Important to note, the photo you delete will be replaced by the bottommost picture. In other words, if you delete the second image of four, number four image will become number two of three.
---- If you have no other photos to edit scroll to the bottom of the page and click save
-- To add a photo, scroll to the first open image area and click the browse button
---- Locate the photo on your hard drive and click open.
---- If you have no other photos to edit scroll to the bottom of the page and click save
• This completes your update, however it may take up to one (1) hour for your new photos to display

IF YOU HAVE PROBLEMS:
• Your photo must be saved as a j-peg (.jpg) file and be 399 or more pixels in width or it will not upload. If you are taking the photos off an MLS site these are too small for us to print. You will need a graphics utility program, such as Photoshop, to convert your photo from another format into a .jpg file before uploading. We cannot perform this conversion for you.
• Your photo(s) must be saved to your hard drive or you will have problems uploading. If your photos are saved to a floppy disc or CD, transfer them first to your hard drive and try again.

Q: Can I use MLS photos, or photos from another website?

• Yes, you can if they are at least 399 pixels wide, however, MOST MLS PHOTOS ARE TOO SMALL (395 pixels wide)
• Be aware that these photos are generally very small when printed, around 2-3 inches wide
• You will need to save them to your hard drive before placing your order/uploading your photos
-- Open the web page that contains your photo(s)
-- Move your cursor over the photo you wish to save and right click your mouse
-- Select Save Picture As...
-- Specify a location on your hard drive and click save
-- Repeat this for all photos you wish to download from the website
-- You may now upload your photos to flyerplus.com

Q: How do I approve my flyer?

You will receive an email notification from noreply@flyerplus.com when your flyer is ready for your approval. This is usually within 24 hours of your order - excluding weekends and holidays. The email will have links and instructions to go to FlyerPlus.com and login to your account. You will be prompted to approve your flyer order(s) that are pending your approval. Once in our system on FlyerPlus.com you can approve, make changes, or cancel the order by following our easy Flyer Traffic Signal:

Green Light: You like it! This option goes straight to our print queue.

Yellow Light: You want to make corrections but do not need another proof. Once we make the corrections, we will move it to our print queue. This is the fastest option for making changes to your flyer.

Red Light: You want to make changes and for us to send another email notification with your changes to approve again. This takes longer than Yellow Light because of another round of email but insures the best results. You can also cancel your order with this option.

Q: How do I make changes to my proof?

Select either Yellow Light or Red Light. The page that you see will have your flyer information in text field boxes that you can easily modify. If you are changing the price for instance, just type in the new price in the appropriate box. Please use the designer’s notes box to articulate any changes that aren’t obvious or special requests. Be sure to press the “save” button at the bottom so we get your updates.

Q: How do I order more flyers after my first batch runs out (a reorder)?

• DO NOT PLACE A NEW ORDER, THIS WILL CAUSE TWO HOME TOURS TO BE CREATED
• Instead, you will place a reorder for your flyers
• This can be done as frequently as every 7 days, here's how:
-- Log in to your account at flyerplus.com
-- You will see your listings to the right, locate the listing for which you need more flyers
-- Click on the big green button marked
-- On the next screen you need only select the number of flyers to be printed and click reorder flyers. YOUR FLYER WILL LOOK JUST LIKE THE LAST FLYER YOU RECEIVED. NO CHANGES WILL BE MADE.
-- If, however, you need something changed on your flyer, you need to list specific changes in the large box in the center of the screen. Nothing on the flyer will be changed except what you list in this box, even if you've made changes to your listing through the edit listing interface.
-- That is to say, if the price has changed and you do not mention it in this box, your new flyers will show the incorrect price
-- When you are ready to continue, click reorder flyers
-- That is all. Your flyers will be printed and shipped as soon as we process your order

Q: What is an online home tour?

While flyerplus.com is the website realtors use to order flyers and enter information regarding themselves and their properties, hometourplus.com is the website homebuyers visit to view said properties. The online home tour is the listing as it appears on hometourplus.com with all of the house facts, photos, realtor contact info, and neighborhood statistics. The home buyer visiting hometourplus.com can utilize extensive search options to locate homes from all of the tours uploaded at flyerplus.com.

Q: What is my login name or email login?

The email address you gave us when you signed up. If you do not know this please call us at 360-823-0124 and we can tell you.

Q: What is my login password?

Your default password is flyers. You may change it by clicking after you login. If you cannot login with this password, or you forgot your password, please call us at 360-823-0124 and we can help you.

Q: How do I change my password?

• Log in to your account at flyerplus.com
• Click on the button marked . This is located on the left at the bottom of the slate blue box underneath your contact info.
• Below the heading Email & Password where is says Pick a Password, you will enter your new password twice. Both entries must be the same.
• At the very bottom of the page, you must click save to complete your password change.

Q: I am an advertiser, why can't I log in to your website?

• At this time our website does not require advertisers to log in to manage their accounts.

Q: How is my online tour related to my printed flyer?

• Your FlyerPlus.com order provides you with two products for your listing: an online home tour and printed flyers. It is important that you understand that these are separate products.
• When you first place an order at flyerplus.com, this action creates your online tour AND it sends a request to the designers to begin your flyer. This is the only time one action will affect both products. From this point on, you need to think of your online home tour as separate from your printed flyer.
• Once created, the online home tour is under your control
-- When you log in, you may change all information about your tour, including photos, price, and sale status
-- Especially when a home is sold, you should mark it so. This removes it from our sister website, hometourplus.com
-- Even though you make changes to your online tour, because the tour is a separate product, THESE CHANGES DO NOT AFFECT YOUR PRINTED FLYER
• Your printed flyer will be designed with the information you submitted when you first placed your order
-- Your flyer will be built within 24-48 hours and you will receive an email with a link to view your flyer
-- Because your printed flyer is a separate product from your online tour, making changes at flyerplus.com WILL NOT have any affect on your flyer.
-- Changes to your printed flyer can only be made by replying to the email sent to you by the designer of your flyer.
• IMPORTANT REORDER INFORMATION!!!
-- Unless you enter changes in the box on the reorder screen when placing a reorder, your flyer will be printed exactly as the previous order regardless of the information on your online home tour

Q: If I need flyers before I receive my order, can I print the flyer directly from your website?

• Yes, you can!
• Once your flyer has been designed, it is available online at FlyerPlus.com for download
• This means you can have printed flyers in your hands as quickly as 24 hours from the time you place an order, if you have a printer attached to your computer, and would like to print them out yourself. Here's how:
-- Log in to your account and access your quickview, then locate the property
-- On the right, within the particular property area, click on the link View PDF
-- Once the flyers loads on the screen, select the File menu in the upper left corner
-- In the dropdown menu select Print...
• We will still ship your flyer order to you, after it is approved and printed in our offices

Q: I need to edit my listing, but there is no edit listing link.

• This flyer was created in our old system and must be updated to the new format
• This is very easy, here's how:
-- Click on the green button marked Reorder Flyers
-- On the next page, in the quantity box, select Web Only
-- Click reorder flyers. (We will not ship any flyers; this simply updates your listing to the new format.)
-- Now when you view your listing, you will see an edit listing link

Q: What determines how the photos are laid out on the page?

• The designer building your flyer will use his/her judgment to determine photo choice and layout
• If you give us more photos than will fit in the template, the least attractive photos will be left out
• Generally, the exterior front photo is placed as the largest photo. An exception will be made if this photo is too small for the main picture or does not sell the property well, in which case a different photo will be used in its place. For best results, a main photo should be at least 750 dots (pixels) wide.
• Unlike you might expect, the order in which you upload your photos DOES NOT specify placement on the flyer. If you desire specific placement, you'll need to list that out in the notes to the graphic designer.
• Please be advised, while calling the photo the "family room photo" may seem obvious to you, the designer does not know the house and would be better served if you were to describe the photo itself.

Q: How do I mark my house as sold?

• Log in to your account and access your quickview, then locate the property
• On the right, within the particular property area, click on the link Edit Listing
• Under Property Location, find the dropdown marked Listing Status, and choose the appropriate selection
• At the very bottom of the page, you must click save to complete your update
• This removes your home from our sister website, hometourplus.com

Q: How do I change the price of my property on hometourplus.com?

• Log in to your account and access your quickview, then locate the property
• On the right, within the particular property area, click on the link Edit Listing
• Under Property Features, enter the new price
• At the very bottom of the page, you must click save to complete your update

Q: How do I format bullet points in my text?

• When you want a bullet to appear, please enter an asterisk in its place
• Please look at this example:
• If you enter: * 2 Car Garage, you will get printed on your flyer: • 2 Car Garage
• Unless you enter an asterisk, you will not see a bullet mark

Q: I placed a check mark next to a bullet item, why didn't it appear on the flyer?

• You choose which items will appear on the flyer by placing a checkmark
• However, they will not appear unless you also click the button Fill Bullet Points; this action brings them down into the bullet edit text box.
• You may then make small alterations to the text if you need to, customizing the bullets.